Frequently Asked Questions
Dentana is a dental technology and support company built to make digital dentistry easier for dental practices. We combine scanner access, real-time support, training, scan verification, and stronger communication between dental practices and laboratories.
Our goal is simple: help your team get more out of digital dentistry while making the process easier from scan to final restoration.
Dentana Assist gives your practice access to experienced dental professionals who can help with scanning, troubleshooting, workflow questions, and case-specific guidance.
When you need help, our team can remotely assist your practice, review scans, identify potential issues, and help determine the next step before the patient leaves whenever possible.
No. Dentana Assist is designed to support practices using many of the digital scanning platforms already available today.
If your practice does not currently have a scanner—or is looking for another one—Dentana also offers scanner placement options for qualifying practices.
Dentana supports many of the major intraoral scanning platforms used by dental practices today, including 3Shape, iTero, Dentsply Sirona, Medit, Shining 3D, DEXIS, and others.
Contact us if you'd like to confirm compatibility with your specific scanner or workflow.
Our team can assist with many common digital workflow questions, including:
- Scan verification
- Missing or incomplete scan data
- Margin capture
- Bite scans and occlusion
- Implant scanning
- Denture and removable workflows
- Fit-to-existing-partial workflows
- Scanner troubleshooting
- Case submission
- Staff training and workflow guidance
If you're unsure whether we can help, reach out. If it's within our expertise, we'll work through it with you.
Yes. This is one of the primary benefits of Dentana Assist.
When requested, our team can review your scan while the patient is still in the office and help identify areas that may require additional scanning or correction. This can give your team greater confidence before the patient is dismissed and help reduce avoidable callbacks.
No. Dentana is designed to strengthen the relationship between your practice and the laboratories you already trust.
Our goal is to improve the digital information being captured and communicated so your laboratory receives better records from the beginning.
Absolutely.
Dentana is designed to work with your existing laboratory relationships. Depending on your Dentana service, we can also help facilitate digital case submission and communication with participating laboratories.
Not necessarily. You can use Dentana Assist for scanning support and guidance even if your laboratory is not part of the Dentana network.
For certain case-routing and laboratory communication services, participation or coordination with the laboratory may be required.
Yes. Training is a major part of Dentana.
We can help new users become comfortable with digital scanning and help experienced teams improve their technique, troubleshoot difficult cases, and learn more advanced workflows.
The goal isn't simply to solve today's problem. We want your team to become more confident using the technology you already have.
Simply connect with Dentana Assist from your designated practice computer. Our team can remotely view your screen, help troubleshoot the issue, review the scan, and guide your team through the next steps.
No. Remote support sessions require authorized access from your practice.
Dentana does not independently access your computer whenever it chooses. Your practice controls when a support session is initiated.
Dentana can provide digital workflow support for a wide range of restorative cases, including crowns and bridges, implants, dentures, partial dentures, night guards, and other digital restorative workflows.
Support will depend on the scanner, software, laboratory, and specific clinical situation.
That's exactly where Dentana can help.
Instead of relying solely on a one-time scanner training session, your team has access to continued support as real clinical situations arise. We can help build confidence through actual cases and reinforce good scanning habits over time.
Yes. Even experienced users encounter difficult margins, implant cases, edentulous scanning, bite issues, and unfamiliar workflows.
Dentana provides another set of experienced eyes when your team wants verification or assistance.
Qualifying practices may be eligible to have a complete intraoral scanning system placed in their office without making a traditional scanner purchase.
Placement programs may include the scanner, computer and cart, setup, training, and ongoing Dentana support. Program requirements vary, so contact our team for current details and eligibility.
Yes. Scanner purchase options may also be available for practices that prefer to own their equipment.
We can help you compare purchase and placement options based on your practice's needs.
Dentana offers different service and scanner options depending on the needs of your practice.
Contact us and we'll help determine which option makes the most sense for your workflow.
Tell us a little about your practice, the scanner you're currently using—or whether you need one—and what you'd like help with.
We'll help you determine the best way to connect your practice with Dentana.